The process

We keep things easy and personal. Whether it’s an accessible bathroom, a downstairs wetroom, or adaptations in the kitchen or living room, here’s how we work with you from first call to aftercare.

Simple, friendly, stress free.

We keep things easy and personal. Whether it’s an accessible bathroom, a downstairs wetroom, or adaptations in the kitchen or living room, here’s how we work with you from first call to aftercare.

A bathroom with green tiled walls, a white vanity with a pink sink, a large mirror, a toilet with a pink lid, and a glass shower enclosure.

  • Call us, email, or fill in the online form to tell us a little about your project. We’ll arrange a free, no-obligation consultation at a time that suits you.

  • One of our friendly team will visit to talk through needs, measure the space and check for any mobility or access requirements. If you’re working with an occupational therapist (OT) or applying for a Disabled Facilities Grant (DFG), we’ll coordinate with them too.

  • We’ll create a tailored plan showing the best options for safety, comfort and style — and give you a clear, itemised quote. We’ll explain choices, funding options and any likely variations so there are no surprises.

  • If you’re applying for a DFG or other grant, we can support the application and liaise with the council or OT on your behalf to keep things moving.

  • When you’re ready we’ll agree a start date. You’ll be assigned a single project manager who’ll be your point of contact throughout — coordinating trades, DBS-checked staff and deliveries.

  • Our team protects your home, keeps walkways clear and manages the job professionally. If you only have one WC we’ll plan around your needs (and can provide temporary solutions if required).

  • We’ll walk you through everything so you feel confident using new fixtures. Our work comes with a workmanship guarantee and we remain available for any aftercare or questions.

Quick checklist for your visit

☑ Clear access to the bathroom and any relevant rooms

☑Any notes from an OT (if you have them) or details of mobility aids

☑ Photos of the room (optional but helpful)

☑ A list of must-haves vs nice-to-haves

Why customers like our process

We’re local, family-run and easy to deal with — from friendly surveys to a single project manager and reliable aftercare. We handle the practical details so you can focus on what matters: comfort, safety and a space you’ll enjoy.

First Step: Get in Touch!

Tell us a little about your home and what you’re looking for. Whether you’re exploring ideas or ready to begin, our friendly team will guide you every step of the way — from free advice to full installation.

Call now 0800 496 1495

Alternatively, send us your details through our online form and one of our friendly experts will get back to you within the same day!